Oracle Cloud Contracts: Understanding and Negotiating

Oracle Cloud Contracts

  • Components: Cloud Services Agreement (CSA) and Cloud Ordering Document.
  • CSA Coverage: Payments, ownership rights, data protection, liability, term, and termination.
  • Ordering Document: Specific services, quantities, pricing, and special terms.
  • Review Importance: Ensures compliance, cost management, and service flexibility.
  • Not Covered: Licensing definitions, hosting, and delivery policies.

Oracle Cloud Contracts: Understanding and Negotiating

Navigating Oracle cloud contracts can be complex, but organizations must understand the terms and leverage their position effectively. Oracle’s cloud contracts primarily consist of the Cloud Services Agreement (CSA) and the Cloud Ordering Document.

This article will cover the essential components of these contracts, explain why careful review and negotiation are vital, and provide strategies to ensure your organization secures the best possible terms.

Executive Summary

Oracle cloud contracts are comprised of two main documents:

  • Cloud Services Agreement (CSA): Covers payments, ownership rights, data protection, liability, and more.
  • Cloud Ordering Document: Details specific cloud services, quantities, pricing, and special terms.

Key points to remember:

  • The CSA is valid for five years.
  • The ordering document impacts service flexibility and cost.
  • Licensing definitions and hosting policies are not covered in these contracts.

The Cloud Services Agreement (CSA)

The CSA outlines the overarching terms of your relationship with Oracle concerning the use of their cloud services. Here are the critical components of the CSA:

Legal Entity and Usage Rights

The CSA specifies which legal entity can use the cloud services. This is crucial as it defines the usage boundaries and ensures that the correct legal entity is accountable.

Payments and Over-Usage

The agreement details payment terms and how over-usage of cloud services will be managed. It’s essential to understand these terms to avoid unexpected costs.

Ownership Rights and Restrictions

  • Your Data: You retain ownership of your data.
  • Oracle’s IP: Oracle retains ownership of its intellectual property.

Non-Disclosure Clause

The CSA includes clauses that protect sensitive information shared between your organization and Oracle.

Data Protection and Management

Oracle outlines how it will protect, manage, and store your data, ensuring compliance with relevant regulations and standards.

Service Disruptions Disclaimer

Oracle includes disclaimers regarding potential service disruptions and their liabilities.

Liability and Indemnification

The CSA defines the extent of Oracle’s liability and the indemnification terms, which protect your organization in case of legal issues.

Term and Termination

The CSA’s term is five years. Upon termination, Oracle will make your data available for 60 days, allowing you to transition smoothly.

Force Majeure

This clause covers unforeseen events that might prevent Oracle from fulfilling its obligations.

Governing Law and Jurisdiction

The CSA specifies the legal framework and jurisdiction governing the agreement.


Your organization cannot assign its cloud services to another legal entity without Oracle’s consent.

The Cloud Ordering Document

The Cloud Ordering Document

The Cloud Ordering Document details the specific cloud services you purchase from Oracle. It includes:

Service Names and Descriptions

This section lists the cloud services you are entitled to use, providing clear definitions of each service.

Quantities and Values

The document specifies the quantities or values of the services you can utilize, ensuring you understand the limits and capacities.

Special Terms

Special terms may grant or restrict your usage of the cloud services, tailoring the agreement to your specific needs.

Price Protection and Renewals

This section covers price protection, renewal pricing, and any price holds, helping you manage costs over time.

Items Not Covered in Oracle Cloud Contracts

It’s important to note that some areas are not covered in Oracle’s cloud contracts:

  • Licensing and Cloud Services Definitions: These are not included and require separate documentation.
  • Oracle Cloud Hosting and Delivery Policies: These policies are not part of the standard contracts.

Importance of Reviewing and Negotiating Oracle Cloud Contracts

Given the five-year duration of the CSA and the potential impact of the ordering document on your cloud services’ flexibility and cost, it’s vital to thoroughly review and negotiate these contracts. Proper negotiation can:

  • Ensure Compliance: Align the contract terms with your organization’s policies and regulatory requirements.
  • Optimize Costs: Secure favorable pricing and terms to manage expenses effectively.
  • Increase Flexibility: Include clauses allowing scalability and adaptability to changing business needs.

Practical Steps for Reviewing and Negotiating Oracle Cloud Contracts

1. Initial Review

Start by thoroughly reading both the CSA and the Cloud Ordering Document. Pay attention to:

  • Service Descriptions: Ensure they match your understanding and needs.
  • Payment Terms: Clarify any ambiguities regarding cost and billing.
  • Liability and Indemnification: Understand your rights and Oracle’s obligations.

2. Identify Key Negotiation Points

Focus on areas where you can negotiate better terms, such as:

  • Pricing: Seek discounts or price holds.
  • Service Levels: Negotiate for higher service levels or additional support.
  • Special Terms: Tailor the contract to include terms that benefit your organization.

3. Benchmarking

Compare Oracle’s terms with industry standards and similar agreements. This helps you understand what is reasonable and where Oracle might be more flexible.

4. Legal and Technical Consultation

Engage legal and technical experts to review the contracts. They can provide insights and identify potential risks or areas for improvement.

5. Negotiation Strategy

Develop a clear negotiation strategy, including:

  • Priorities: Identify your top priorities and non-negotiables.
  • Alternatives: Have alternative solutions or vendors in mind.
  • Leverage: Use your initial purchase as leverage for better renewal terms.

Frequently Asked Questions (FAQs)

Q: What are the main components of Oracle cloud contracts?

  • A: Oracle cloud contracts include the Cloud Services Agreement (CSA) and the Cloud Ordering Document.

Q: What is covered in the CSA?

  • A: The CSA covers usage rights, payments, ownership, non-disclosure, data protection, service disruptions, liability, term and termination, force majeure, governing law, and assignment.

Q: What is covered in the Cloud Ordering Document?

  • A: It includes the names of cloud services, quantities, special terms, price protections, renewal pricing, and price holds.

Q: What is not covered in Oracle cloud contracts?

  • A: Licensing, cloud services definitions, and Oracle Cloud hosting and delivery policies.

Q: Why is it important to review and negotiate Oracle cloud contracts?

  • A: Reviewing and negotiating these contracts ensures your organization is protected and can manage costs effectively.


Oracle cloud contracts comprising the CSA and the Cloud Ordering Document are fundamental to effectively managing your organization’s cloud services. By understanding these documents and negotiating better terms, you can ensure compliance, optimize costs, and increase the flexibility of your cloud services.


  • Fredrik Filipsson

    Fredrik Filipsson is an Oracle licensing expert with over 20 years of experience in Oracle license management. He spent 10 years working for Oracle corporation and then 10 years at a consultant leading engagements on Oracle license assessments, audits, ULAs. He is a public speaker and author

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