Understanding the Oracle Master Agreement (Oracle OMA)

What is Oracle OMA

  • The Oracle Master Agreement (OMA) outlines terms for licensing, purchasing, and supporting Oracle products.
  • Covers license grants, payment terms, warranties, support services, and confidentiality.
  • Includes audit rights and termination conditions.
  • Governs all Oracle transactions to ensure compliance and streamline procurement processes.

Oracle, a global leader in database management and enterprise software, offers a comprehensive agreement called the Oracle Master Agreement (OMA).

This document is essential for any organization procuring Oracle products and services. Understanding the OMA and its critical terms can help businesses navigate their relationship with Oracle more effectively, ensuring compliance and maximizing the value derived from Oracle’s offerings.

Introduction to the Oracle Master Agreement (OMA)

Introduction to the Oracle Master Agreement

The Oracle Master Agreement (OMA) is a contractual document that outlines the general terms and conditions under which Oracle products and services are licensed, purchased, and supported.

It serves as a foundational agreement governing all subsequent orders and contracts between Oracle and the customer. This document is designed to streamline the procurement process by establishing a uniform set of terms that apply to all Oracle transactions.

Key Components of the OMA

The OMA is structured to cover a broad range of topics essential for using and managing Oracle products and services. Key components include:

  1. License Grants and Restrictions
  2. Payment Terms
  3. Warranties and Disclaimers
  4. Support Services
  5. Confidentiality and Data Protection
  6. Termination Conditions
  7. Audit Rights
  8. Governing Law and Dispute Resolution

Important Terms Included in the OMA

Important Terms Included in the OMA

1. License Grants and Restrictions

License Grant: The OMA specifies the scope of the license granted to the customer. This includes the type of license (e.g., perpetual, term-based), the number of users or processors, and the specific Oracle products covered.

License Restrictions: Oracle imposes several restrictions on the use of its software. These may include prohibitions on reverse engineering, decompiling, or disassembling the software. Additionally, the software may only be used for the customer’s internal business operations unless otherwise specified.

2. Payment Terms

Pricing and Payment: The OMA outlines the pricing model for Oracle products and services. Payment terms, including due dates, late fees, and acceptable payment methods, are also detailed. Oracle typically requires upfront payment for licenses and annual payments for support services.

Taxes: The agreement specifies that the customer is responsible for all taxes, duties, and similar charges associated with the purchase and use of Oracle products and services, excluding Oracle’s income taxes.

3. Warranties and Disclaimers

Limited Warranties: Oracle provides limited warranties for its products, usually guaranteeing that the software will perform substantially as described in the accompanying documentation for a specified period.

Disclaimers: The OMA includes disclaimers of other warranties, such as implied warranties of merchantability and fitness for a particular purpose. These disclaimers limit Oracle’s liability and the customer’s recourse in case of issues with the software.

4. Support Services

Support Policies: Oracle’s support services are governed by specific policies outlined in the OMA. These policies detail the levels of support available, response times, and procedures for reporting and resolving issues.

Renewal and Termination: The OMA specifies the terms for renewing support services, including any automatic renewal clauses and conditions under which either party can terminate support.

5. Confidentiality and Data Protection

Confidential Information: Both parties agree to protect each other’s confidential information. The OMA defines what constitutes confidential information and each party’s obligations to maintain its confidentiality.

Data Protection: With increasing regulatory requirements around data protection, the OMA includes terms related to the handling of personal data. These terms ensure compliance with laws such as the General Data Protection Regulation (GDPR) and other data protection regulations.

6. Termination Conditions

Termination for Cause: The OMA allows for agreement termination if either party breaches its terms and fails to remedy the breach within a specified period. Common grounds for termination include non-payment, violation of license terms, or breach of confidentiality.

Termination for Convenience: In some cases, the OMA may allow for termination for convenience, giving either party the right to terminate the agreement with notice, typically subject to certain conditions and possibly a termination fee.

7. Audit Rights

Right to Audit: Oracle reserves the right to audit the customer’s use of its software to ensure compliance with the terms of the OMA. The audit provision typically allows Oracle to inspect systems and records related to the software usage.

Audit Process: The OMA outlines the audit process, including advance notice requirements, the scope of the audit, and procedures for resolving any identified non-compliance. If significant non-compliance is found, the customer is usually required to cover the costs of the audit.

8. Governing Law and Dispute Resolution

Governing Law: The OMA specifies the jurisdiction whose laws govern the agreement. This is typically the state or country where Oracle is headquartered or where the customer is located.

Dispute Resolution: The agreement includes provisions for resolving disputes, which may involve negotiation, mediation, or arbitration. These clauses aim to provide a clear framework for handling conflicts that may arise during the agreement term.

Practical Tips for Managing an OMA

Practical Tips for Managing an OMA

1. Review and Understand All Terms

It is crucial to review and understand all its terms before signing the OMA. Engage legal counsel with expertise in technology contracts to ensure that the agreement aligns with your organization’s needs and compliance requirements.

2. Monitor Compliance

Implement internal processes to monitor compliance with the OMA. This includes tracking software usage, maintaining accurate records, and conducting periodic internal audits. Ensuring compliance helps avoid potential disputes and additional costs associated with non-compliance.

3. Negotiate Terms

Where possible, negotiate terms that are more favorable to your organization. This might include negotiating for better pricing, more flexible payment terms, or additional support services. Oracle may be willing to make concessions, especially for large or strategic customers.

4. Maintain Accurate Records

Keep detailed records of all transactions, communications, and documentation related to the OMA. This includes maintaining records of software deployments, usage metrics, and correspondence with Oracle. Accurate records are essential for demonstrating compliance during audits and resolving disputes.

5. Stay Informed About Changes

Oracle periodically updates its policies and pricing. Stay informed about OMA changes by regularly reviewing Oracle’s announcements and updates. This ensures your organization remains compliant and can take advantage of new offerings or changes.


The Oracle Master Agreement is a comprehensive document that governs the relationship between Oracle and its customers. Understanding the key terms and conditions of the OMA is essential for organizations that rely on Oracle products and services.

Organizations can effectively manage their Oracle investments and avoid pitfalls by carefully reviewing the agreement, monitoring compliance, and maintaining accurate records.

Engaging with Oracle licensing consultants or legal experts can further enhance an organization’s ability to navigate the complexities of the OMA and maximize the value derived from Oracle’s offerings.


  • Fredrik Filipsson

    Fredrik Filipsson is an Oracle licensing expert with over 20 years of experience in Oracle license management. He spent 10 years working for Oracle corporation and then 10 years at a consultant leading engagements on Oracle license assessments, audits, ULAs. He is a public speaker and author

    View all posts